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Tag: helpdesks

Blogging and WordPress
Raul Delapena Setiawan

The Death of the "Support Silo": Why Agencies are Consolidating Helpdesks into The Hub

For every digital agency, there comes a predictable, growth-induced breaking point. It begins in the early days with a simple inbox—a manageable stream of client emails. But as the client roster grows, that manageable stream turns into a chaotic flood. Suddenly, requests are buried in WhatsApp threads, lost in the depths of Slack, scattered across […]

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