By Sakshi Sadashiv Edited by Amulya Hiremath Introduction: The Human in the Loop For 26-year-old Saloni, a typical workday in a bustling Delhi call center used to mean navigating the raw, unadulterated fury of stranded commuters, disgruntled riders, and stressed-out drivers. Working for a firm handling customer operations for major ride-hailing aggregators, her routine centered […]
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