Main Facts: The Great Indian Property Divide For 29-year-old Harsh, who builds a modest living working in India’s social sector, the idea of inheriting property in the leafy neighborhoods of South Delhi has always been a statistical impossibility. Rather than waiting for a generational windfall, Harsh has chosen a path of aggressive financial self-preservation, quietly […]
The Human Edge in the Era of Automation: How Voice-AI Is Reshaping India’s Customer Service and Facing Its First Regulatory Crucible
Main Facts The customer service landscape in India is undergoing a seismic, structural transformation driven by the rapid deployment of voice-based artificial intelligence. Platforms that once relied on expansive rooms filled with human agents—handling everything from ride-sharing disputes to e-commerce returns—are increasingly replacing human frontlines with hyper-realistic conversational AI bots. For 26-year-old Saloni, who works […]