By Cybersecurity Desk Analysis Expanded and enriched reporting based on industry insights by Daniel Imber, Specops Software. For decades, the final line of defense against corporate social engineering has sat quietly at a desk, wearing a headset, waiting for the phone to ring. Service desk agents have historically served as the human firewall for internal […]
The Human Firewall Breach: How Scattered Spider Weaponizes the Service Desk to Bypass Enterprise Security
By Cybersecurity Desk & Special Analysis Published: April 2025 Some of the most devastating cyber-attacks against major global organizations in recent years did not begin with a zero-day exploit, a sophisticated supply-chain compromise, or a malicious email attachment loaded with advanced malware. They started with something far more mundane, routine, and fundamentally human: a phone […]